Frequently asked questions

 


Do I need inoculations?

Many areas will recommend having inoculations, some countries its compulsory for entry. Check your final documents for the inoculations specific to your itinerary and ask your GP for further information which ones are right for you and where to get them. Many require at least 2 weeks before departure.


Can you organise my Visa?

We can not organise your visa for you but can put you in touch with appropriate visa agencies, websites and embassies and will always advise on what visa is needed.


Why do I have to pay more when travelling alone with added single supplements?

Often hotels will charge the same for a single traveller as a couple as many of the rooms may have taken 2 people travelling so effectively losing the hotel extra revenue. The also may take into consideration local sales such as restaurant use, local tours purchased, spa treatments, will now be sold to one person instead of possibly 2!


Where are my E-Tickets?

You do not actually receive any tickets for your flights. The airlines produce E-Ticket numbers, which are electronically produced confirmation numbers. These numbers can be found in your final documents and are usually about 13 digits long (one set of numbers corresponds to the return flight with one airline per passenger). They do not have to be produced on check in as you are already confirmed in the airlines system and will be located when your passport details are checked. However, we do recommend to take them with you should any problems arise.


What paper work will I be receiving?

Your final documents will have your all Flight details and E-Ticket numbers, your itinerary in detail, including emergency and local contact numbers, essential travel information such as your immunisation and visa advice as well as a handy Tips’ sheet advising of such things as tipping, electric sockets, currency and local etiquette.


When will I receive all of my final documentation?

Your final documentation will usually arrive 2 weeks before you leave the UK unless requested earlier.


What essential documents do I need to take?

The main things to remember are a valid passport (with any applicable visas and/or blank pages), your final document folder, money (local currency) and Credit/Debit cards, insurance policy and emergency contact numbers/email addresses.  It’s also handy to leave your itinerary with someone at home, along with photocopies of your passport and insurance policies in case of an emergency or if anything is lost or stolen.


How do I get in touch if I need help whilst abroad?

We will provide all emergency contact numbers in your final documents should you need any assistance whist abroad.


Do I have to check in online?

Checking in on-line or re-confirming your flights is not essential or compulsory for the majority of airlines. Some smaller domestic airlines do still require re-confirmation but this will be advised at the time of booking and in your final documents and often something we are able to do for you whilst you are away. Some airlines require printing boarding passes before checking to avoid extra charges, again, this will be advised at time of booking. Checking in on-line can save time at the airport and help secure your seating. If you do not have access to a printer to print the boarding pass this can still be printed for you locally at the airport and many of the major airlines now have mobile apps to download checking and boarding information on to.


What is the best way for coping with jet lag?

Jet lag is caused by travelling across time zones in a way that upsets your natural body clock. People often feel fatigue, sleepiness, memory lapses, irritability, apathy and differences in appetite.

There are a series of methods that can help reduce the effects of jet lag when you set off. Making sure you are well rested before a flight is perhaps the most important, because a sleep deficit will make jet lag symptoms more pronounced

The following activities can help to reduce the symptoms of jet lag whilst travelling: Limiting intake of alcoholic and caffeinated drinks, drinking plenty of water, taking a nap when you feel sleepy, eating small meals frequently and opting for lighter foods and walking around the cabin whenever possible.

The following suggestions could make it easier for you to adjust to your new time zone once you’ve landed: Exposing yourself to daylight, which will help reset your body clock, drinking caffeinated drinks, in moderation, during the day, avoiding alcoholic or caffeinated drinks a few hours before bed time. Using relaxation techniques to help you unwind and fall asleep.


What's the best way to keep myself safe when on holiday?

Personal safety is just as important as your health, and as a result you need to make sure you keep yourself and your possessions safe. Tips that can help you include only carrying a minimum amount of cash on you, keeping valuables hidden, dressing sensibly and respecting local traditions and culture, not drinking too much or taking drugs and telling someone where you’re going and when you expect to come back so that someone knows where you are if you get into trouble.


Will my mobile work?

We can never guarantee your phone will work as desired, as many destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you’ll receive in the places you’re travelling in. Alternatively, you can usually pick up a local SIM card on the cheap (just make sure you phone is unlocked).


Will I get internet coverage?

Many hotels and cafes have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and relax.


Will I be able to charge my electrical appliances?

In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you, information on what type can usually be found in your final travel document pack.


How much money will I need to take with me, will I be -able to use credit/debit cards abroad?

It depends what is included on your trip and simply how much you like to shop! Also, depending on how you plan to spend, it's worth considering whether you are better off paying by card or with cash. ATMs are widely available internationally in airports, large towns and cities.

If you're paying several larger amounts, it's likely to be more cost effective and safer to use your card. You need to weigh up the convenience and the charges that apply, either way it is important that you understand what the charges are so that you can make the best choice for you.

Although it's cheaper to pay for goods using your credit or debit card than withdrawing cash, there are times when only cash will do, such as at a market stall or bar. If you need cash in a hurry, using your Visa debit/credit card at a cash machine may be the most convenient option, but remember that it is cheaper to withdraw one large amount than many smaller ones.

Using your debit or credit card for purchases also provides you with additional benefits as you are provided with greater protection than paying with cash and easier to replace if lost or stolen.


What is my baggage allowance?

All airlines have their own specific rules for baggage allowance, be sure to check your final travel documents for what your allowance is. Check all flights taken on the itinerary as smaller internal airlines often have a lower limit than the international flights. Try to stick to the limit of the lowest weight and size restriction to avoid excess baggage costs (these excess charges can be found on the airlines own website)


Do I need travel insurance?

Yes. Where ever you travel to, especially the United States who has astronomically high medical costs, we recommend that you have the appropriate cover for you.


Will my dietary requirements/allergies be catered for?

We will always inform your airline, hotel, tour guide of any dietary and/or allergy requirements before your arrival and will discuss these with you during the booking process.


How much time do I need for check in?

This varies from airline to airline but the most common advice is 2.5 before your flight time. Check your final documents for advice relating to your booked airline. 


How do I check the lastest foreign travel advice?

Visit the Foreign & Commonwealth Office's website for the most up-to-date travel advice.

Know Before You Go